Professional Full Service Relocations

 

Delivery Day: It's Your New Home...
 
It is extremely important for you to contact your move coordinator as soon as you arrive in your new hometown so that final delivery arrangements can be made. The driver will contact you at least 24 hours prior to their arrival time to confirm the delivery window.
 
When your shipment arrives, you can help expedite the unloading process by having a room-by-room floor plan in mind, and by letting the driver know where you want things placed as they're unloaded and brought into your home.
 
The driver and crew will reassemble any items they disassembled at origin. You are encouraged to check items off the Customer Check-Off Sheet as they're brought in, noting their condition. If an item appears to have been damaged during the move or is missing, make a note on the inventory—including the driver's copies—and notify your move coordinator.
 
Unless approved billing or credit arrangements have been made in advance, the driver is required by law to collect payment for your move before your shipment can be unloaded. If your shipment is placed in storage, charges up to that point are due at that time. Payment must be made in cash or by certified or cashier’s check, travelers’ checks, or money order payable to the van line. Many agents also accept credit cards. Personal checks cannot be accepted.
A copy of the bill of lading signed by the driver will be your receipt.

 
Unpacking and Reorganizing... New Home...
If you have requested and paid for unpacking services, your move coordinator will arrange to unpack cartons at the time of delivery and will remove used packing materials. Should you choose to unpack your cartons yourself, you'll be responsible for disposing of empty cartons and used materials.
Terms...  
Unless approved billing or credit arrangements have been made in advance, the driver is required by law to collect payment for your move before your shipment can be unloaded. If your shipment is placed in storage, charges up to that point are due at that time. Payment must be made in cash or by certified or cashier’s check, travelers’ checks, or money order payable to the van line. Many agents also accept credit cards. Personal checks cannot be accepted.
A copy of the bill of lading signed by the driver will be your receipt.
 

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