Professional Full Service Relocations

CUSTOMER SATISFACTION SURVEY We would appreciate an evaluation on your relocation.  Your responses will assist us in improving our service by learning what pleased you and if there are areas where we can improve.   Customer Name:                                            Order Number                1. Knowledge, courtesy and accuracy of your relocation consultant: Excellent         Good               Satisfactory    Unsatisfactory       Poor                  2. Packing:   Care, courtesy, and attitude of the packing crew: Excellent         Good               Satisfactory   Unsatisfactory        Poor        Not Applicable 3. Quality of Packing (If applicable): Excellent         Good               Satisfactory    Unsatisfactory        Poor        Not Applicable 4. Loading:   Care, courtesy, and attitude of the crew who loaded the truck: Excellent         Good               Satisfactory    Unsatisfactory       Poor               5. How satisfied were you with the timeliness of the pickup of your property at origin? Excellent         Good               Satisfactory    Unsatisfactory       Poor          6. Delivery:   Care, courtesy, attitude of the crew, unloading and unpacking: Excellent         Good               Satisfactory    Unsatisfactory       Poor              7. How satisfied were you with the timeliness of the delivery of your personal property? Excellent         Good               Satisfactory    Unsatisfactory       Poor            8. Please rate the overall quality of the service: Excellent         Good               Satisfactory    Unsatisfactory       Poor                9. If you have any loss or damage, what do you estimate the amount to be? $0.00              $1.00 to $100.00      $100.00 to $500.00     $500.00 to $1,000.00     Over $1,000.00 10. Customer Service:    Did you receive notification of the crews arrival time the day before... Packing?       Yes   No     Not Applicable          Loading? Yes   No             Delivery? Yes   No  Would you use American Red Ball again? Yes      No Comments or Suggestions:

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